FAQ

Frequently Asked Questions

Discover the ins and outs of Mera Monitor, your go-to solution for efficient time tracking and productivity management. Whether you’re an individual looking to optimize personal time or part of a team aiming to enhance productivity, Mera Monitor has you covered. Below, you’ll find answers to common questions about the app’s features, functionality, and more. If you have further inquiries, feel free to explore our comprehensive FAQ or reach out to our dedicated support team.
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General

Will I get resistance in my organization in implementing Mera Monitor?

You might. The software requires change in behavior, and it will become immediately obvious when people are wasting time. Some of your team may not like it and may resist it. The hardest working and most productive people on your team will accept it because they can see the benefits it will provide for their productivity. Team members keen to use this software to work from home or flexible hours will also welcome it.

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I do not need to “Monitor” my team. Are there any benefits of using Mera Monitor?

Absolutely. About 20% of the benefits of the Mera Monitor come from the monitoring features. The other 80% come from empowering your staff to manage their own time more effectively, and from providing you with higher-level insights into how time is spent in your organization. These insights will enable you to improve processes in your business so that it runs more efficiently. For example, one major benefit is the ability to know not only which specific tasks your employees are working on, but also how much time is being spent on which projects/clients across your company. This allows for better future allocation of time, improves communication with your team, reduces time spent on unnecessary meetings and has many other benefits.

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What are the rules that I need to remember as I am being monitored?

The rules are basic and simple, which an employer wants an employee to understand and respect.

  • Complete your tasks as per schedule
  • Do not visit unauthorized websites
  • Do not download or use unauthorized applications
  • Do not engage in personal activities during office hours
  • Do not use company devices or networks for personal use
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Why is such monitoring software necessary?

Monitoring software is necessary to

  • Evaluate employee performance and productivity
  • Maintain accurate client reporting and timesheet preparation
  • Analyze overall business performance
  • Prevent business from data security issues
  • Remove the burden from hr/admin/payroll
  • Fix negative clauses that could damage a business

In a nutshell, the monitoring software will help you do your job with focus and stick to company guidelines while helping you grow and protect company assets.

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Does the Mera Monitor software have any effect on PC performance?

No. PCs that are up to date and virus-free have no trouble running Mera Monitor. It will not hinder the performance of your system.

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Can I get an extension of the trial period?

Yes, Mera monitor provides that facility for their newly onboarded organization, However, Extension is completely at the discretion of Mera Monitor admin’s approval.

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Does my organization get suspended immediately once the subscription expires?

In any circumstances, if organizations admin failed to renew the subscription. Mera Monitor provide 7 days of grace period so that organization admin can run their work smoothly and renew subscription.

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Which operating systems does Mera Monitor support?

Mera Monitor is the best employee monitoring software. It is made to work with numerous operating systems, guaranteeing its adaptability to varied devices and settings. The following systems are supported by the software:

  • Windows: All versions of Windows, including Windows 10, Windows 8, Windows 7, and Windows Server editions, are completely compatible with Mera Monitor. It tracks actions on desktops and laptops running Windows OS and effortlessly interacts with Windows apps.
  • MacOS: Mera Monitor now offers support for macOS, making it available to customers operating iMac, MacBook, and Mac Minicomputers. Mera Monitor time tracking tool and employee monitoring tool are available to Mac users.
  • Linux: Mera Monitor’s features are equally useful to Linux users. Popular Linux distributions like Ubuntu, Fedora, and CentOS are compatible with the program, making it suitable for a variety of office settings.
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How to Categorize Apps/Websites as Productive:

Productive Hours: The admin of an organization configures which applications and websites are considered productive. Any active time spent by users on these applications and websites is then counted as productive time (hours).

Note: Configurations of productive applications and websites can be made at the organization level, department level, and/or user level.

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Login & Registration

Can a user login to a different device without logging out from existing device?

Mera Monitor offers an “Unblock user machine” functionality, admin can unblock the account, and the user can easily log in to a different device.

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I have forgotten my password. What do I do now?

Visit the sign-in page https://app.meramonitor.com/.  Please click on the “Forgot Password” link, enter your email ID, and follow the instructions that appear on the screen.

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How to Book a Mera Monitor demo?

Mera Monitor provides a demo session, to request a demo session please follow the navigation steps.

Navigation: – Visit https://app.meramonitor.com/  ==> Click on “Book Demo” button available at top menu bar==> Select a date from calendar ==> Select a time slot and click on Next button ==> Enter the details and schedule the event.

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How do I install the Mera Monitor application?

User can download the Mera Monitor application from the official website of Mera Monitor

Navigation: – Visit https://meramonitor.com/ ==> Click on Download button on top menu bar ==> Download the application based on your OS configuration ==> Follow the instruction to install the applications

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Pricing

How do I choose a plan for Mera Monitor?

please visit our website Pricing – Mera Monitor

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Functionality and Usage

Does Mera Monitor need any manual effort to start the timer?

No, the Mera Monitor application starts automatically as soon as the system is active. However, users can get access from admin to stop and start the timer manually for a configured time duration.

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Does Mera Monitor work without an internet connection?

Yes, Mera Monitor has offline capabilities for tracking work hours, and all the tracked information, including screenshots, will take place accordingly once the internet connection is restored.

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Is Mera Monitor compatible with a work-hierarchy structure?

Yes, Mera Monitor is designed with a role hierarchy mechanism that supports various levels such as team, user, and organization roles. This facilitates the use of the software in a work-hierarchy structure.

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Can Mera Monitor adapt to switching between different systems?

Mera Monitor is designed to accommodate various work setups, including office and remote teams, which suggests its adaptability to different systems.

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What is the maximum CPU usage of Mera Monitor?

The CPU usage of Mera Monitor is negligible, ensuring that it does not significantly impact system performance.

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How does Mera Monitor calculate Idle time?

Idle time calculation depends on the “idle timeout” value set in your configuration settings. If the “idle timeout” value for your organization is 5 minutes and you do not provide any keyboard/ mouse input to your computer for 5 minutes or more, that duration will be considered as “idle” and will appear in your reports as “idle time”.

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How does Mera Monitor calculate Offline time?

Offline time calculation considers the time when your machine is not active between the last activity of the current day and first activity of next day.

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How does an admin onboard a new member?

Navigation: – Visit https://app.meramonitor.com/ ==> Expand Member tab in left menu bar ==> Click on Member info tab ==> Click on “+ New Member” button ==> Fill all the necessary fields ==> Click on “Add Member” button ==> Member will be registered and placed under inactive user list ==> Goto Inactive tab ==> Select newly added member ==> Click on Activate button ==>  User open the email and Click on “Activate” button ==> Set the Password==> User is officially Onboarded

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How does an admin change manager of a user?

Navigation: – Visit https://app.meramonitor.com/ ==> Expand Member tab in left menu bar ==> Click on Change manager ==> Select an existing manager from dropdown ==> Select the member to whom you want to change manager ==> Expand to manager dropdown and select the new manager ==> Submit the request.

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Does Mera Monitor facilitate to onboard multiple new members together?

Yes, Mera Monitor provide facility to onboard multiple members together, please follow the navigation steps

Navigation: – Visit https://app.meramonitor.com/  ==> Expand Member tab in left menu bar ==> Click on Member info tab ==> Download the sample file ==> Fill the necessary information of all the user ==> Click on Upload button and upload the filled sample file ==> All the member will be registered and placed under inactive user list ==> Goto Inactive tab ==> Select newly added member ==> Click on Activate button ==>  User open the email and Click on “Activate” button ==> Set the Password==> User is officially Onboarded..

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How to remove an active member from the organization?

Admin can remove an active member from the organization, to do so admin needs to follow the navigation steps.

Navigation: – Admin login to Mera Monitor==> Expand the member tab ==> Click on Member info ==> Select the member and click on “Delete Member” action button.

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How to claim an Idle/Away/Offline time to active time?

An active user can claim “Idle/Away/Offline” time, please follow the navigation steps.

Navigation: – User login to Mera Monitor application ==> Expand the “Time Claim” tab ==> Click on Claim ==> Select the time and click on time claim action button ==> Set the time to claim ==> Provide the reason ==> Click on Claim action button ==> Wait for the approval from respective manager.

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How to download the “Time Tracker” report for an individual/team?

Users can download their own time tracker report, Manager can download their respective team members time tracker report, and admin can download time tracker report of entire organization.

Navigation: – User login to Mera Monitor application ==> Expand the report tab ==> Click on time tracker ==> Select the user from dropdown menu ==> Select the date range ==> Click on Download button.

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How long does Mera Monitor take to sync data between the Desktop App and Reports?

The Mera Monitor desktop application and the servers sync every 10 minutes. The data can sometimes take longer to sync.

Here are some possible reasons for a delay in data syncing:

A slow internet connection (on the user’s side)
Antivirus or firewall restrictions (on the user’s side)
High traffic on the servers (which will resolve itself when there is less traffic).

Therefore, if your desktop app shows more tracked time than what is shown in reports, it means that some time has not been synchronized yet.

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When does the Mera Monitor send daily email reports?

Mera Monitor sends daily reports before 09:30 am every day, based on your organization’s time zone.

You can change your organization’s time zone by navigating to https://app.meramonitor.com/configuration/setting

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Can I manually add time or edit time manually?

Yes! Mera Monitor has a time claim feature that enables users to manually enter their lost time and have it switched from offline hours to active hours.

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Features and Customization

Does Mera Monitor allow access to watch live streaming?

Yes, Admins have access to watch live streaming of all members in their organization, and Managers can watch live streaming of their respective team members. However, Admins have the provision to grant access to any user, who can also watch live streaming.

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Can we control the Live Recording feature in Mera Monitor?

Mera Monitor offers control over the Live Recording feature, including the ability to increase/ decrease recording capture duration. Mera Monitor provides flexibility to store the recording on cloud storage.

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Can we control the screenshot feature in Mera Monitor?

Mera Monitor offers control over the screenshot feature, including the ability to increase/ decrease capture screenshots interval and stop screenshots.
Additionally, it provides an option to blur screenshots to manage privacy.

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Does Mera Monitor provide any facilities to stop the timer for a long duration?

Yes, Admin can provide “Private Mode” access to users, who can check the private mode checkbox if they need to stop the timer. To restart the timer, either the user can uncheck the checkbox or can start the timer manually.

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How can Mera Monitor be used to improve productivity?

Mera Monitor can provide valuable insights into employee performance, helping managers identify areas for improvement.

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Can “Mera Monitor” monitor the websites and applications that I and my team visit?

Yes. Mera Monitor’s reports will give you detailed insights into which websites and applications are being used and for how long. You can access these reports.

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What is Private Mode?

If you have started the Private mode, Mera Monitor will stop tracking anything you do on your computer. To stop Private time, uncheck the private mode checkbox.

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Safety & Privacy

Can we store data on our own cloud with Mera Monitor?

Yes, Mera Monitor offers a hybrid work mode, which allows for data storage on your own cloud infrastructure. This provides flexibility for teams that require a combination of cloud and on-premises data storage solutions.

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Are there any privacy concerns?

For the interactive version of Mera Monitor, the software does not monitor anything on someone’s computer when they are on a break or not working. So even people working from home can be comfortable knowing that they are not being monitored during their own time. Our position on privacy is that a company has the right to know what employees are doing during work hours and has no right at all to know what they are doing during breaks or after work.

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What are the hardware and software requirements?

Mera Monitor is a desktop application that runs smoothly on macOS 10.11 and above, most Linux OS versions, and all Windows computers with Windows 7 or later.

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Support and Assistance

What are the hardware and software requirements?

Mera Monitor is a desktop application that runs smoothly on macOS 10.11 and above, most Linux OS versions, and all Windows computers with Windows 7 or later.

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